TechOneStop

SBL-EAI-04262: Error writing XML to file

By TechOneStop

Error Description: Error writing XML to file ‘\TESTLogResponse.xml’ (SBL-EAI-04262)
Reason: This error comes up when \TESTLOG folder is not accessible from Siebel, either the folder is not added as parameter value for ‘EAI File Transport Folder List’ or it is not shared properly.
Solution: Perform below steps to fix this issue
1) Go to Admin-Server configuration > Components and query for the parameter ‘EAI File Transport Folder List’, add the folder path under the column ‘Value on Restart’ (For expmple: \TESTLog) and restart the component.
2) Check the folder is shard or not, if not, then share the folder so that Siebel can access it

<< Error: SBL-EAI-50228 Error: SBL-EDC-00196 / SBL-DAT-00472 >>

SBL-EAI-50228: File could not be created as the directory specified for the file creation is not valid

By TechOneStop

Error Message:
File could not be created as the directory specified for the file creation is not valid (SBL-EAI-50228)

Error Description:
There are several reasons behind this Siebel Open UI error. Few common scenarios where you may face this error message:
– When Siebel workflow is trying to create or access file outside Siebel file system
– When EIM / Batch Jobs is trying to update or access files
– When you try to download or save file from Siebel tools (for example ‘Generate WSDL’ button that generates WSDL file from Siebel tools)

Reason:
In Siebel Open UI, Oracle has set restriction on downloading files from Siebel application. Now we can not download file on any folder as per our choice. Siebel can access only those folders if their folder paths are set as parameter value of ‘EAI File Transport Folder List’. To check the parameter value, go to Admin-Server configuration > Components and query for the parameter ‘EAI File Transport Folder List’.
Solution:
Perform below steps to fix this issue
1) Find out the folder location which one is referred by workflow or Job (For example: D:Log of the system ‘TESTENV’)
2) Locate the folder and share it with everyone or specific ids
3) Go to Administration-Server configuration > Components, query for the parameter ‘EAI File Transport Folder List’ and add the folder path under the column ‘Value on Restart’ (For example: \TESTENVLog).
You can add more than one folder location using ‘;’ between two.
4) Restart the component and check new value is displayed under ‘Value’ column or not

Now you try to access the folder path from Siebel, you should not see this message again.
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Error: SBL-EAI-04262 >>

USB drive works but does not show in “Safely Remove Hardware”

By TechOneStop

Symptoms : USB drive works but does not appear in ‘Safely Remove hardware’ in Windows vista/Windows 7

USB drive works fine and we can see the device in ‘My Computer’
USB drive is displayed in ‘Disk drives’ under device manager
But either ‘Safely Remove Hardware’ icon is missing from task bar or right click on the ‘Safely Remove Hardware’ icon does not show any option to remove USB device safely or ‘Safely Remove Hardware’ is not working fine

Solution: Windows Vista/7 does not need clicking on the ‘Safely Remove hardware’ anymore, every time you unplug the device unless OS default setting is changed. In Vista or windows 7, USB drives use ‘Quick removal’ option where internal hardware uses ‘Better performance’ and enables write caching in Windows. To check which option is enabled for your USB drive, perform below steps:

With USB drive plugged in, right click on ‘My computer’ icon and click on Properties
On the Properties tab, select ‘Device Manager’ on the left hand sidebar
Locate ‘Disk drives’ and expand it on the ‘Device Manager’ popup
Right click on the USB drive and select Properties
Under ‘Policies’ tab, there will be two option with ‘Quick Removal’ option selected

If you want ‘Safely Remove Hardware and Eject Media’ icon with safely eject option, select the option ‘Better performance’ and restart the system. But Windows vista/7 does not need safely remove option for USB drives anymore, make sure you have closed all open windows pointing to your USB drive before removing it. To remove the USB, first close all windows pointing to it and wait few seconds for the device to finish writing data. Also try to use same port every time you plug in USB and don’t be hasty to unplug the device. It may cause hardware issue.

If you have any issue related to USB drive/hardware, please let us know. We will try to provide you the best solution.

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