How to remove ‘Case Required’ prompt from all fields, displayed on home page search applet

Fixing issues in Siebel Open UI is really fun. Well, let me explain you why so. Have you noticed such behavior in Siebel Open UI where ‘Case Required’ prompt is displayed for all fields on home page search applet? In SupportWeb, Oracle has reported this symptom as ‘There is inconsistent UI behavior between home page search applets and regular form/list applets when the field is reconfigured to support case insensitive searches’. Now see the below screenshot, you can see ‘‘ prompt for Opportunity name and Account name field but expected behavior is that there will not be any such prompt as those are not case sensitive search at all.

Case Required on home page in SIebel Open UI -

Oracle has taken this one as product bug (BUG #19001914) and stated like ‘This is a cosmetic issue as searching against the fields in the home page search applet will still be case insensitive, Until a fix for this is available there is no workaround’. But do not wait for their work around, we can fix it within few minutes. Follow below steps to fix it.

Step 1: Do ‘Inspect Element’
– Login into Siebel Open UI application and navigate to home page of any entity (Opportunity or Account or Contact) 
– Right click on any field from search applet and click on ‘Inspect Element’ option to launch inspector window

Inspect Element in Siebel Open UI -

Step 2: Locate CSS and file name

– Inspector window will keep the corresponding script highlighted under Elements tab. If it is not highlighted, then again right click on the field and choose ‘Inspect Element’ option.
From the script, you get to know that class ‘siebui-watermark-text‘ is responsible to display ‘‘ tag in watermark.
– From right hand side window, locate the CSS class ‘siebui-watermark-text‘ and change the color from ‘#C0C0C0’ to ‘#FFFFFF’. Can you see ‘Case Required’ tag now? You have just changed the color to White (:D)
– For us, CSS file name is ‘theme-gray.css’. This CSS file could be different based upon the theme that you are using
– Now refresh your application, it will display ‘Case required’ again
CSS in Siebel Open UI -

Step 3: Change theme-gray.css file

– Open the file ‘theme-gray.css’, located under ..Client_1PUBLICenuFILES (for dedicated client) or ..SWEAppPUBLICenufiles (for web client)
– Find the string ‘siebui-watermark-text’ and change the color code from ‘#C0C0C0’ to ‘#FFFFFF’.
  It should look like below:
                           color: #FFFFFF !important;


– Save and close the file

Step 4: Verify changes
– Restart web server service (For Windows environment, web server service name is IIS Admin Service)
– Clear browser cache and launch Siebel Open UI application
‘<Case Required>‘ is gone from search applet!! Same way, you can change field text color, font, background color and many more. To get more details, read our article on Siebel Open UI theme.
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