Not able to see control or list column in Applet

Sometimes it happens in Siebel, though you have added control or list column in an applet but it is not visible on UI. Have you ever faced such issue? No! well you may face 🙂


There could be many reasons behind this like field is inactive or does not exist in business component anymore or Visible property is false for that column in Applet. I hope you have checked all these. Also check item identifier of control or list column inside that applet. We all know what is item identifier, right!! It helps Siebel to identify the control or list column in applet web template and it is unique number generated by Siebel automatically. If same item identifier is assigned to more than one control or list column, then this situation may occur where control or list column will not be displayed on UI. 
To fix it, follow below steps:
1) Check the item identifier for the control/list column which is not displayed on UI
2) Copy the item identifier and again query with that in siebel tools 
3) If there is more than one control/list column with the same number, then delete both control/list columns from that applet and drag-drop them once again. It will generate unique number for those controls.
Now compile all changes and check, it should display control or list column on Applet. After doing this, if you can not see, please let us know. 
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Integrate third party application with Siebel/Open UI using Symbolic URL

To increase productivity/sales, data visibility among various business units is very important for an organization. So it should have way out to integrate different business processes across applications. To meet this business requirement, Oracle has provided many integration tools within Siebel application, one of such tools is Symbolic URL. Using symbolic URL, we can integrate third party application winth Siebel. Lets see how.
So start our discussion with an example. Suppose we want to display market statistics (like stock price, stock analysis) of accounts in Siebel application where statistics come from third party application. Here we will use rediff.com as third party application which will give us market statistics. 
Let’s say we have 3 accounts Infosys, Oracle and Yahoo. As per business requirement, we have to display market statistics of these 3 accounts. 
Rediff  URLs to display stock details are like below: 
Infosys     >      http://search.rediff.com/dirsrch/default.asp?src=web&MT=infosys
Oracle      >      http://search.rediff.com/dirsrch/default.asp?src=web&MT=oracle
Yahoo      >      http://search.rediff.com/dirsrch/default.asp?src=web&MT=yahoo

For symbolic URL, it is mandatory to have one static unique URL for each account. So, lets start configuration step by step.
Step 1:
– Create a project or lock an existing project in Siebel tools. Here we have created a new project ‘Symbolic URL Test’ to keep all symbolic URL related changes in one place.

Step 2: 

– Create a calculated field under Account BC to display market statistics as per account name. We have created a calculated field with below specs:
                 Field Name          = Account Portfolio
                 Calculated            = True
                 Calculated Value  = “Account_Portfolio”

Step 3:

– Create a list applet (Account Portfolio Web Applet) based upon Account BC and the field 
   â€˜Account Portfolio’
– Modify the applet web template as ‘ePortal URL Applet’ in Base Read Only mode
– Don’t add any control in the applet
– Change the Class from CSSFrameList to CSSFrameListWeb
– Change the list column properties of ‘Account Portfolio’
                HTML display mode  =   DontEncodeData
                Field Retrieval Type   =   Symbolic URL

Step 4: 

– Create view (Account Portfolio Web View) with SIS account Entry Applet and Account Portfolio List applet so that upper applet displays account details and lower applet is for market statistics from third party application rediff.com

Step 5: 

– Add the view in Account Screen as details view and compile everything

Step 6: 

– Go to siebel application and register the view ‘Account Portfolio Web View’ and add it with responsibility

Step 7:

– Goto Application – Integration > WI Symbolic URL and from the dropdown, select Symbolic URL 
   Administration
– Add symbolic URL with name Account_Portfolio, Siebel may add suffix to the Symbolic URL
– Set the value for URL as ‘http://search.rediff.com/dirsrch/default.asp?src=web&’ 
   because next part of the URL i.e MT works as variable (like : MT = Infosys / Oracle / Wipro)
– Set SSO Disposition as IFrame
– Set the argument for MT, specify from where the argument will get value in run time
   Here it looks like below: 
                Argument type            =  Field
                Argument Value          =  Name
                Append as Argument  =  True
So in run time, Siebel will get value from ‘Name’ field and append it to the original URL (Like http://search.rediff.com/dirsrch/default.asp?src=web&MT=infosys)

Step 8:
– Except ‘MT’ argument, we need to add few more arguments like below 
                src with Arg Type = Constant and value = Web
                IsrecordSensitive with type = Command and value = TRUE
                IFrame with type = Command and set proper Value

That’s all, now goto Account screen and check it is working as per our requirement or not.
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Configure Siebel Home page Using Microsite VBC

Siebel has so many built in functionalities, it is hard to find in any other CRM (On Premise/Cloud). Have you seen customized home page in Siebel, mainly in Partner Portal application? Here is the screenshot what we have customized for Siebel Partner Portal Home Page. 

Configure Siebel Home page Using Microsite


Is it difficult to configure!! To meet such requirement, we have to modify HTML script which is responsible to build user interface. In any CRM, except Siebel or Open UI, first we have to find out the HTML/CSS file which is responsible to display message on Home page, then change HTML script, test it. If anything is not in proper place, then again modify the template and test it. 
Lot of work, isn’t!! Now see, how easily we can meet such requirement in Siebel or Open UI.
In Siebel, customized home page is derived from Microsite. Siebel provides specialized business component ‘ERM Microsite Section Body VBC’ to display data from Microsite. Throughout this article, we will use Partner Portal Home page to describe configuration steps. So our applet name is ‘ePortal Cat Splash Applet’ which is based upon ‘ERM Microsite Section Body VBC’ business component and view is ‘Home Page View (SCW)’.

This is two step configuration. First configure Microsite VBC in Siebel Tools and then Administration-Microsite in Siebel Client.

Step 1:
–  Select the business component ‘ERM Microsite Section Body VBC’ in Siebel tools and expand   
   BusComp User Properties in OBLE
–  Check user property ‘MicrositeSection’ is already present or not. If not, then create an user property    with name ‘MicrositeSection’ and Value ‘Body’
–  Compile all changes

Step 2:
–  Go to Administration-Content Center > Content Sets and add new content. If you have the content      file ready, then upload it by clicking on ‘Add Content’ button otherwise create new content.
–  Here we will create a new content ‘eChannel Home Screen Content’, so click on New button and    
   give the content name and title.

Step 3:
–  Below in ‘Asset’ tab, click on New to upload asset which will be displayed on home page
–  If you don’t have any file to upload for home page, then just build one blank file with .DOC or    
   .HTML extension. We will modify it once the file is uploaded.
–  Give the asset Name, title and browse the file on popup applet. File format could be anything
   (example .JPG, .DOCX, .HTML), then click on ‘OK’ button to upload. There are few advanced        
   properties as well, like Language Code, Private, Data Length. We could leave these as it is.
–  To modify the file, click on ‘Check Out’ button if it is not grayed out already and then ‘Edit HTML’.    Don’t worry! no need to write any HTML script here. It will open one popup applet just like word      document. We could build our custom template within few minutes. Once template is ready, save it 
   and do check in.

Step 4:
–  Go to Administration – Microsite > Page Administration, create a new page and click on Publish
   For partner portal home page, we have used below specification.
                      Page Title: eChannel Home Screen
                      View : Home Page View (SCW)
                      Content Set : eChannel Home Screen content


Step 5:
–  Now navigate to Portal Screen Administration to check the Screen is already listed or not. In our   
   example, screen name is ‘eChannel Home Screen’ which contains the view ‘Home Page View   
   (SCW)’
–  If not present, create a new portal screen. This portal screen name must be same as the screen       
   name used in Siebel tools.

That’s all, Open the eChannel application and verify siebel partner portal home page. See how we can build our custom home page without any HTML script! Siebel is fun, Isn’t it!!

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