SBL-EDC-00196 / SBL-DAT-00472: Error occurred in generating the document structure

Error Message: 
         Error occurred in generating the document structure.(SBL-EDC-00196)
         Generic SSA NOTOK error message.(SBL-DAT-00472)
Error description: You face this issue when generating documents in Siebel using ‘Auto Document’ and ‘Generate Draft’ buttons.
Reason: The reason behind this error is that you don’t have any template, set as default of that category. For example, when you generate document from ‘Agreement’ using ‘Auto Document’ button, then there should be one default template in Admin-Document>Proposal template with category ‘Agreement’. If you do it from ‘Quote’, then category will be ‘Quote’.

Solution: Perform below steps to fix this issue
1) Decide the template which one you want to set as default template of that category
2) Goto Admin-Document > Proposal templates and query for the template with category
3) Check the ‘Default’ is true for the template

Now when you try to generate document, default template will come up first.
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<< Error: SBL-EAI-04262                                                                                                                 Error: SBL-EDC-00190 >>

SBL-EAI-04262: Error writing XML to file

Error Description: Error writing XML to file ‘\TESTLogResponse.xml’ (SBL-EAI-04262)
Reason: This error comes up when \TESTLOG folder is not accessible from Siebel, either the folder is not added as parameter value for  ‘EAI File Transport Folder List’ or it is not shared properly.
Solution: Perform below steps to fix this issue

1) Go to Admin-Server configuration > Components and query for the parameter ‘EAI File Transport Folder List’, add the folder path under the column ‘Value on Restart’ (For expmple: \TESTLog) and restart the component.
2) Check the folder is shard or not, if not, then share the folder so that Siebel can access it

<< Error: SBL-EAI-50228                                                                                    Error: SBL-EDC-00196 / SBL-DAT-00472 >>

SBL-EAI-50228: File could not be created as the directory specified for the file creation is not valid

Error Message:
File could not be created as the directory specified for the file creation is not valid (SBL-EAI-50228)

Error Description: 
There are several reasons behind this Siebel Open UI error. Few common scenarios where you may face this error message:
    – When Siebel workflow is trying to create or access file outside Siebel file system
    – When EIM / Batch Jobs is trying to update or access files
    – When you try to download or save file from Siebel tools (for example ‘Generate WSDL’ button that generates WSDL file from Siebel tools)


In Siebel Open UI, Oracle has set restriction on downloading files from Siebel application. Now we can not download file on any folder as per our choice. Siebel can access only those folders if their folder paths are set as parameter value of ‘EAI File Transport Folder List’. To check the parameter value, go to Admin-Server configuration > Components and query for the parameter ‘EAI File Transport Folder List’.
Perform below steps to fix this issue
1) Find out the folder location which one is referred by workflow or Job (For example: D:Log of the system ‘TESTENV’)
2) Locate the folder and share it with everyone or specific ids
3) Go to Administration-Server configuration > Components, query for the parameter ‘EAI File Transport Folder List’ and add the folder path under the column ‘Value on Restart’ (For example: \TESTENVLog).
You can add more than one folder location using ‘;’ between two.
4) Restart the component and check new value is displayed under ‘Value’ column or not

Now you try to access the folder path from Siebel, you should not see this message again.
If you face any challenges, please let us know. For more updates on recent activities, follow ‘TechOneStop‘ on Facebook/Twitter/LinkedIn or Join our website as Follower.
                                                                                                                                                    Error: SBL-EAI-04262 >>

USB drive works but does not show in “Safely Remove Hardware”

Symptoms : USB drive works but does not appear in ‘Safely Remove hardware’ in Windows vista/Windows 7

  • USB drive works fine and we can see the device in ‘My Computer’
  • USB drive is displayed in ‘Disk drives’ under device manager
  • But either ‘Safely Remove Hardware’ icon is missing from task bar or right click on the ‘Safely Remove Hardware’ icon does not show any option to remove USB device safely or ‘Safely Remove Hardware’ is not working fine

Solution: Windows Vista/7 does not need clicking on the ‘Safely Remove hardware’ anymore, every time you unplug the device unless OS default setting is changed. In Vista or windows 7, USB drives use ‘Quick removal’ option where internal hardware uses ‘Better performance’ and enables write caching in Windows. To check which option is enabled for your USB drive, perform below steps: 

  • With USB drive plugged in, right click on ‘My computer’ icon and click on Properties
  • On the Properties tab, select ‘Device Manager’ on the left hand sidebar
  • Locate ‘Disk drives’ and expand it on the ‘Device Manager’ popup
  • Right click on the USB drive and select Properties
  • Under ‘Policies’ tab, there will be two option with ‘Quick Removal’ option selected
    Safely Remove Hardware is not working -
If you want ‘Safely Remove Hardware and Eject Media’ icon with safely eject option, select the option ‘Better performance’ and restart the system. But Windows vista/7 does not need safely remove option for USB drives anymore, make sure you have closed all open windows pointing to your USB drive before removing it. To remove the USB, first close all windows pointing to it and wait few seconds for the device to finish writing data. Also try to use same port every time you plug in USB and don’t be hasty to unplug the device. It may cause hardware issue.
If you have any issue related to USB drive/hardware, please let us know. We will try to provide you the best solution.
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Siebel Open UI Training (Part 1): What is Siebel Open UI and its benefits

Welcome to Siebel Open UI training! Over the next 10 modules, we will discuss

  1. What is Siebel Open UI and its Benefits
  2. Siebel Open UI Architecture
  3. Presentation Model Customization
  4. Physical Render Customization
  5. Manifest File
  6. Siebel Open UI Theme
  7. Siebel Open UI Debugging
  8. Presentation Model Methods
  9. Physical Renderer Methods
  10. Siebel Open UI Configuration Best Practices

To watch Siebel Open UI training videos, click here: Siebel Open UI Tutorial

So lets start our Siebel Open UI training with a question – what is Siebel Open UI?

Siebel Open UI is a browser client for Siebel desktop and mobile application. To open prior version of Siebel Open UI application, you must have Internet Explorer installed in your system. But as per latest browser trends (Nov 2014-Nov 2015) done by StatCounter, Google Chrome has the largest market share (almost 50%) followed by IE and Firefox. So to give browser flexibility to users, Oracle introduces Siebel Open UI. Siebel Open UI is browser and device independent Siebel client. It does not use ActiveX control. Also it has highly optimized and smart UI for mobile devices.

Siebel Open UI Benefits:

1. Improved User Interface

Traditional Siebel user interface is driven by web template files (SWT) and Cascading Style Sheets (CSS). Except SWT and CSS, Open UI supprots Javascript as well as JQuery. In Siebel Open UI, redesigned user interface has modern look and feel, new controls (such as MVG, Picklist, Calendar, Calculator), better tab navigation. Open UI supports internet browser functions also like Print, Zoom, Find, Bookmarking.

2. Device and Platform Independent

Siebel Open UI is completely device, platform and browser independent application. To run Siebel HI application, you have to have Internet Explorer installed with ActiveX. But Siebel Open UI does not need ActiveX. Also it can run on any modern browser like IE, Google Chrome, Firefox, Safari that supports JavaScript.

3. Mobility

Siebel Open UI has the capability to adjust screen length dynamically for different devices like tablets or smartphones. It has out of box integration with mobile functions like GPS, Email, Calendar sync, Calls, Multi touch gesturing.

4. Shorter Development Cycle

This is one of the major Siebel Open UI advantages over traditional Siebel application. Open UI supports client side customization on run time. It allows to add JavaScript for field validation, business service calling and application layout change. As JavaScript is client side customization, it does not need SRF compilation. You can use JavaScript APIs to manipulate Siebel data like display one field based upon another field value on run time. This repository independent development makes Siebel Open UI more interesting.

You can use browser tools like Inspector, Debugger to develop and test CSS and JavaScript. We will discuss more about browser tools in later module (Siebel Open UI theme).

All these enhanced features help developers to customize application quickly and more efficiently.

With Innovation Pack 2013, Oracle has introduced Incremental Repository Merge that accelerates repository upgradation process without going through major upgrade project.

IRM is not part of our Siebel Open UI training series. To read more about IRM, click here: Incremental Upgrade of Siebel Innovation Pack 2013

To read more about common errors during IRM, click here: Siebel Incremental Repository Merge – errors that we faced

5. Enhanced Out Of Box feature

Siebel Open UI comes with many built in features like

  • escape key to undo
  • disable right click to increase user experience
  • less use of horizontal scrollbar
  • supports GPS, Google Maps, Email

6. Support custom theme

By default open UI comes with two themes – Tabbed and Tree (Accordion). You can add custom theme or modify out of box themes as per requirement. Users can choose their favorite theme from Tools > User Preference.

So don’t get surprise if your boring Siebel application looks like Facebook from tomorrow! We will discuss about Siebel Open UI theme in later module.

Beside Siebel Open UI benefits, there are few limitations as well.

  • It does not support automatic logout on closing the browser
  • It does not do implicit commit on browser back button click
  • It does not allow to edit attachment content on the fly. Users have to download the file, update, save and upload the modified file again.
  • It does not support Standard Interactivity(SI) applet. Wherever SI Applet comes in the application, you will see a message box ‘Why can’t I see this applet‘.

To enable Siebel Open UI, parameters ‘EnableOpenUI‘ and ‘HighInteractivity‘ must be set to ‘True‘.

If you are using Web client, follow below steps to verify parameters’ values:

  • Login into Siebel application as an Administrator
  • Navigate to Application-Server Configuration and select the server on Servers view
  • Query for the Application Object Manager (AOM) component on Component view for which you want to enable Open UI mode
    • EnableOpenUI = TRUE
    • HighInteractivity = TRUE
  • In the Component Parameter view tab, query below two parameters and update values as ‘TRUE
  • Logout from the application and restart Siebel Server

For dedicated client, add these two parameters in the client cfg file.

If your Siebel Open UI application is not properly configured, you may face this error – ‘Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current‘. This message pops up when your application is not running in Open UI mode.

Key takeaways from the first module of Siebel Open UI training series:

1) Siebel Open UI is device, platform and browser independent web application

2) It enables developers to do repository independent customization

3) Siebel Open UI benefits

  • Improved User Interface
  • Device and Platform Independent
  • Mobility
  • Shorter Development Cycle
  • Enhanced Out Of Box feature
  • Support custom theme

4) To enable Open UI mode, you must set below two parameters to TRUE

               EnableOpenUI = TRUE

               HighInteractivity = TRUE

If you have any question about Siebel Open UI training, Please feel free to comment below.

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                                                                                                 Module 2: Siebel Open UI Architecture >>

Watch our YouTube video on ‘Siebel Open UI Training (Part 1): What is Siebel Open UI and its benefits’

Siebel Open UI: Why can’t I see this applet?

Error Message:                             

Why can’t I see this applet -

‘Why can’t I see this applet? Open UI cannot display this type of applet. Contact your system administrator’

Siebel Open UI does not support any Standard Interactivity applet. So, in application wherever Standard Interactivity Applet comes, Siebel Open UI will display this message. 
Now how to decide that the applet is standard interactivity or high interactivity? 
If any of the below criteria are met, then the applet is standard interactivity type 
    •  Applet is not based upon any business component
    •  Class of the applet is either based upon or derived from a class that implements base functionality of Standard Interactivity 

    •  Applet with user property: High Interactivity Enabled = N
    •  Associated class of the applet has “High Interactivity” set to 1
    •  Product catalog style layout

1) Remove the applet from the view
Best way to remove this type applet from view is by using of Personalization rules. Go to Administration-Personalization > Applet and create a new rule that will always be false. You can write the rule based upon users responsibility that will never match or based upon users positions. Also you can remove the applet from view itself in Siebel tools.

2) Rebuild the applet
Create a new applet with same functionality based upon high interactivity class/BC

You will see the message ‘Why can’t I see this applet? ‘ on Siebel Open UI home page also where welcome username appears in Siebel HI application. We can display this welcome username message in Siebel Open UI also. To know more, read Welcome Username is not displaying on Home Page of Siebel Open UI’.
If you have any doubt or question, please write us. To get more updates on recent activities, follow ‘TechOneStop’ on Facebook/Twitter/LinkedIn or join our website as follower.